Question 1

Q: What can I expect to be included in a photography or videography package from Machine Head Productions?

Accepted Answer

A: At Machine Head Productions, each of our photography or videography packages includes a set amount of shooting time tailored to meet your specific needs. Our professional team will work with you to capture high-quality visuals, whether it's for an event, commercial project, or personal use. After the shoot, you will receive edited digital images or video footage, conveniently delivered via Google Drive. This ensures you have easy access to your files for download and sharing.

Question 2

Q: What is the process for booking a session with Machine Head Productions?

Accepted Answer

A: Booking a session with Machine Head Productions is straightforward and designed to ensure your date is secured efficiently. To reserve your date, a 50% non-refundable deposit is required at the time of booking. This payment officially secures your spot on our calendar and ensures we turn away other inquiries for that date. The remaining balance is due on the day of your session. Payments can be made by cash, check, or card; for card payments, an invoice will be sent. By following this process, we ensure a seamless experience, allowing us to focus on delivering the best photography and videography services for your event or project.

Question 3

Q: What areas does Machine Head Productions serve, and are there any travel restrictions?

Accepted Answer

A: Machine Head Productions is based in Litchfield County, Connecticut, and provides professional photography and videography services across multiple regions. We travel throughout Connecticut, New York City, and parts of New York state, Massachusetts, and Rhode Island. Typically, we limit our travel to locations within a 3-hour drive from our base. This ensures we maintain the highest quality service and punctuality for all our clients. If you are unsure whether your location falls within our service area, feel free to contact us for more specific information.

Question 4

Q: What is the typical turnaround time for receiving the final photos and videos from Machine Head Productions?

Accepted Answer

A: At Machine Head Productions, we understand how eager you are to see your captured moments. Our typical turnaround time for delivering the final edited photos and videos is 2-7 business days. This allows us to ensure that each image and clip meets our high standards of quality. We take great care in editing and perfecting your media to create a polished and professional final product that exceeds the industry standard. If you have any specific deadlines or events that require a quicker turnaround, please let us know in advance, and we'll do our best to accommodate your needs.

Question 5

Q: What is Machine Head Productions' policy on delivering edited versus unedited photos and videos?

Accepted Answer

A: At Machine Head Productions, all photos you receive will be carefully edited in our distinctive style to ensure the highest quality and consistency. We do not deliver raw or unedited photos. However, we understand that clients may have different needs for video footage. Therefore, you may request that video footage be delivered unedited. Our commitment to quality and client satisfaction remains our priority, providing you with professional-grade visuals tailored to your needs.

Question 6

Q: What is the rescheduling policy for photography and videography sessions at Machine Head Productions?

Accepted Answer

A: At Machine Head Productions, we understand that plans can change! In the event of inclement weather, we will reschedule your session to an agreed-upon date at no additional charge to you. If you need to reschedule for another reason, a $20 rescheduling fee will apply. To avoid any inconvenience, please note that rescheduling is allowed up to one week before your session. Unfortunately, any changes requested within one week of your session cannot be accommodated. We strive to be flexible and accommodating to ensure your experience with us is seamless and stress-free.

Question 7

Q: How does Machine Head Productions handle the privacy of client photos and videos?

Accepted Answer

A: At Machine Head Productions, we prioritize the privacy and preferences of our clients. While we often share our work on social media platforms and include it in our portfolio to showcase our skills and build our brand, we fully respect your right to privacy. If you prefer to keep your photos and/or videos private, simply inform us, and we will ensure that your content remains confidential. Your trust and satisfaction are paramount to us, and we are committed to delivering high-quality photography and videography services while respecting your wishes.

Question 8

Q: How do I book a photography or videography service with Machine Head Productions?

Accepted Answer

A: To book a photography or videography service with Machine Head Productions, simply fill out our contact form or send us a message.

Question 9

Q: How long do I have to download my images/videos from Machine Head Productions after they are delivered?

Accepted Answer

A: Once your files have been delivered to you by Machine Head Productions, you have three business days to download your images and videos. This timeframe is in place because data storage limits imposed by third-party digital distribution programs restrict us from keeping files accessible for extended periods. To ensure you have access to your files, we advise downloading them as soon as they are provided. If you have any questions or face issues during the download process, please contact us immediately, and we will be happy to assist you.